Lloyds has admitted shortcomings in the handling of
complaints at a centre set up to deal with PPI mis-selling. It comes as an
undercover reporter at The Times said staff at one of the bank's complaints
handling centres had been taught to "play the system".
The facts so far highlight that Lloyds has paid out £4.3
billion to 1.3 million customers who were victims of the PPI mis-selling.
These figures are despite Lloyds staff being told to
ignore possible fraud by Lloyds salesmen and that most complainants would give
up if rejected the first time.
Which begs the question......what should the true figure
of compensation be?
When 'we' have a 40% stake in a company that we want to
sell, a queue of buyers is hardly likely to form with this likely to hang on for
far longer and at greater cost.
Another great example of a morally corrupt banking sector
and an incompetent Government clueless in effective regulating.
Very sad.
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